Generate Diagnostics Using the Song Meter Configurator App - SM5

Song Meter SM5 User Guide
Core Product
SM5
Accessory

When you have paired with a SM5 over Bluetooth®, you can generate recorder diagnostics and send them using your phone or tablet's email client.

About this task

Note: If you are unable to use email from your smartphone or tablet, or if the SM5 is unable to pair via Bluetooth, you can instead save diagnostics to an SD card using the built-in screen and buttons.

Procedure

  1. Contact Wildlife Acoustics Support to describe any issues you are experiencing with the SM5.
    A diagnostics file may not be necessary to resolve or diagnose the issue. If a diagnostics file is needed, the context of your description helps us interpret the file.
  2. Make sure your device's default email app is able to send emails.
    Third-party email apps (such as Gmail™ installed on iOS) will not work for this function.
  3. Install new or freshly-charged batteries in the SM5.
    Batteries that have been almost fully drained may fail during the diagnostics process.
  4. Pair the app with the SM5 and select Configure > Utilities > Email diagnostics to Wildlife Acoustics.
    Your device's email interface will produce an email addressed to Wildlife Acoustics support with a .sm5diags file attached.
  5. Edit the email subject to include an ongoing support case number and add any relevant information about the diagnostics file to the message body, then send the email.